Client care
Everything after the purchase.
Shipping, returns and the questions we are asked most — answered plainly, as with everything else in the house.
Shipping
Delivered slowly, packed carefully.
Every order is packed by hand in a dust bag and archival box, then dispatched within two working days.
Complimentary insured delivery worldwide. Europe 2–4 working days, United Kingdom 2–3, North America 3–6, rest of world 5–8.
A tracking number is sent by email the moment your piece leaves the atelier. A signature is required on delivery.
Returns
Thirty days to be certain.
Pieces may be returned within 30 days of delivery, unworn and in their original packaging, for a full refund.
Write to care@byoyin.com with your order number and a prepaid return label will be issued.
Refunds are settled to the original payment method within five working days of the piece arriving back with us.
FAQ
Questions we are often asked.
When does the collection launch? Pieces marked Coming Soon are released when finished — join the list and you will be told first.
How should I care for the leather? Keep it dry, store it in its dust bag, and let a soft cloth do the rest. The patina is the point.
Do you repair pieces? Yes. Every BY OYÍN bag can be returned to the atelier for restoration at any point in its life.
Which payments do you accept? All major cards at checkout, in your local currency where available.